Leveraging secure technology to our clients’ advantage.
To provide the best customer service in the industry, MLG uses leading-edge technology and security measures to streamline processes and save time, freeing staff to concentrate on what’s really important: our clients.
All related matters are linked so that we have instant access to all aspects of the process with only one keystroke. Our software is fully integrated with all of the leading industry web-based applications such as LPS Desktop, Vendorscape, Quandis, LenStar, NewInvoice, I-Clear and more. This integration eliminates lag time and streamlines work flow, allowing us to keep our clients fully informed as to case status and guarantees that our clients are never left in the dark. It also informs us if an issue needs to be escalated.
CaseAware – Case Management Software
This fully-integrated system tracks all files as well as captures and reports on all milestone events and any ancillary information. All holds and delays are captured. Any changes in foreclosure requirements can be made within each sequence, and multiple sequences can be tracked. We have access to PACER/ECF to obtain case and docket information from federal appellate, district and bankruptcy records. CaseAware fully tracks all files and the days between each step, allowing us to produce status reports and track all events for foreclosure, bankruptcy, evictions, and REO closings. It also allows custom-made reports to pull specific data and place it in format desirable by the GSEs, and changes can be made quickly.
MLG has passed the stringent Statement on Standards for Attestation Engagements (SSAE) No. 16 SOC 2 audit. This is an internationally recognized third party assurance audit that gives us a benchmark to compare our internal controls and processes against industry best practices, and gives our customers complete confidence that our systems are secure.
The purpose of the audit is to evaluate information systems relevant to security, availability, processing integrity, confidentiality, and privacy. Completing the SSAE 16 SOC 2 report means MLG has a defined business process and IT controls in place which have been audited and tested.
We have long adhered to all the standards in the SSAE 16 SOC 1, an enhancement to the standard for Reporting on Controls at a Service Organization known as SAS70. The biggest difference between these reports is that the SAS 70 confirmed the existence of the controls, where the SSAE 16 puts them to the test.
We’ve passed stringent information security audits by the nation’s top banks. They’ve assessed our security policies and procedures – including corporate physical security, information security within our systems, system protections such as firewalls and password protection, business continuity and business interruption plans – and we’ve passed with flying colors. In fact, our first-in-class protocols are more extensive than most.